Privacy Notice

Contact Details

Email: contact@paracomtraining.com

What Information We Collect, Use, and Why

For Student Education and Welfare

We collect or use the following information:

• Names and contact details for students/children and carers
• Gender and pronoun preferences
• Date of birth
• Payment details and financial information including transactions
• Special Educational Needs and Disabilities (SEND) or additional support information
• Welfare information (includes family and home life circumstances and history)
• Details of any criminal convictions
• Photographs
• Attendance and reason for absence data
• Account access information
• Exam results and qualifications
• Progress reports
• Information relating to compliments and complaints
• Exclusion, suspension and behavioural information

We also collect or use the following special category information:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Sexual orientation information

For Dealing with Queries, Complaints or Claims

• Names and contact details
• Video recordings of public and private areas
• Health and safety information (including incident investigation details and reports)
• Correspondence
• SEND or additional support information
• Attendance and absence data
• Racial or ethnic origin
• Political opinions
• Health information
• Sexual orientation information

For Information Updates or Marketing

• Names and contact details
• Address
• Marketing preferences
• Photographs
• Website and app user journey information
• IP addresses
• Records of consent
• Alumni records

To Comply with Legal Requirements

• Identification documents
• Health and safety information
• Criminal offence data (including DBS, Access NI or Disclosure Scotland checks)
• Racial or ethnic origin
• Sexual orientation information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Our lawful bases include:

• Consent - we have permission from you after providing all relevant information
• Contract - we need the information to enter into or carry out a contract with you
• Legal obligation - we must collect or use your information to comply with the law
• Vital interests - the information is needed when someone's physical or mental health is at urgent risk
• Public task - we must use your information to carry out a task laid down in law

Your Data Protection Rights

• Right of access - request copies of your personal information
• Right to rectification - ask us to correct inaccurate or incomplete information
• Right to erasure - ask us to delete your personal information
• Right to restriction of processing - ask us to limit how we use your information
• Right to object to processing - object to the processing of your data
• Right to data portability - request transfer of information to another organisation
• Right to withdraw consent - withdraw your consent at any time

If you make a request, we must respond to you without undue delay and in any event within one month.

Where We Get Personal Information From

• Directly from you
• Regulatory authorities (e.g., HMRC)
• Parents or carers
• Local authorities or local councils
• Social services

How Long We Keep Information

In line with Awarding Bodies, ParaCom Training retains learner details, assessment, and quality assurance decisions for a period of 3 years.

Who We Share Information With

We share personal information with:

• Examination boards and bodies
• Emergency services

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO: