This privacy notice tells you what to expect us to do with your personal information.
What Information We Collect, Use, and Why
For Student Education and Welfare
We collect or use the following information:
- Names and contact details for students/children and carers
- Gender and pronoun preferences
- Date of birth
- Payment details and financial information including transactions
- Special Educational Needs and Disabilities (SEND) or additional support information
- Welfare information (includes family and home life circumstances and history)
- Details of any criminal convictions
- Photographs
- Attendance and reason for absence data
- Account access information
- Exam results and qualifications
- Progress reports
- Information relating to compliments and complaints
- Exclusion, suspension and behavioural information
We also collect or use the following special category information:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Sexual orientation information
For Dealing with Queries, Complaints or Claims
- Names and contact details
- Video recordings of public and private areas
- Health and safety information (including incident investigation details and reports)
- Correspondence
- SEND or additional support information
- Attendance and absence data
- Racial or ethnic origin
- Political opinions
- Health information
- Sexual orientation information
For Information Updates or Marketing
- Names and contact details
- Address
- Marketing preferences
- Photographs
- Website and app user journey information
- IP addresses
- Records of consent
- Alumni records
To Comply with Legal Requirements
- Identification documents
- Health and safety information
- Criminal offence data (including DBS, Access NI or Disclosure Scotland checks)
- Racial or ethnic origin
- Sexual orientation information
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Our lawful bases include:
- Consent - we have permission from you after providing all relevant information
- Contract - we need the information to enter into or carry out a contract with you
- Legal obligation - we must collect or use your information to comply with the law
- Vital interests - the information is needed when someone's physical or mental health is at urgent risk
- Public task - we must use your information to carry out a task laid down in law
Your Data Protection Rights
- Right of access - request copies of your personal information
- Right to rectification - ask us to correct inaccurate or incomplete information
- Right to erasure - ask us to delete your personal information
- Right to restriction of processing - ask us to limit how we use your information
- Right to object to processing - object to the processing of your data
- Right to data portability - request transfer of information to another organisation
- Right to withdraw consent - withdraw your consent at any time
If you make a request, we must respond to you without undue delay and in any event within one month.
Where We Get Personal Information From
- Directly from you
- Regulatory authorities (e.g., HMRC)
- Parents or carers
- Local authorities or local councils
- Social services
How Long We Keep Information
In line with Awarding Bodies, ParaCom Training retains learner details, assessment, and quality assurance decisions for a period of 3 years.
Who We Share Information With
We share personal information with:
- Examination boards and bodies
- Emergency services
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO: